#DBETA WAY Terms of Service

Last update: July 2015
 

Welcome to the dbeta-way.com. dbeta-way.com is a marketplace platform for services performed by its users.


The following terms and conditions (these "Terms of Service"), govern your access to and use of the dbeta-way website, including any content, functionality and services offered on or through www.dbeta-way.com (the "Site").

 

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles found on in the table of contents on this page.

 

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the dbeta-way services. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

 

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

 

Key Terms

  • Adds are services offered on dbeta-way.
  • Sellers are users who offer and perform services through adds on dbeta-way.
  • Buyers are users who purchase services on dbeta-way.
  • Add Page is where the seller can describe their Add and the Add’s terms, and the buyer can purchase the Add and create an order.
  • Orders are the formal agreement between a buyer and seller after a purchase was made from the seller’s add Page.
  • Order Page is where buyers and sellers communicate with each other in connection with an ordered add.
  • Disputes are disagreements experienced during an order between a buyer and seller.
  • Revenue is the money sellers earn from completed orders.
  • Add Extras are additional services offered on top of the Seller’s Add for an additional price defined by the Seller.
  • Add Multiples are additional quantities of unique orders from the sellers Add.​

 

Overview (Main terms)

  • Most adds on dbeta-way are offered at a base starting price of £5. Some adds are offer at a base price of more than £5.
  • Only registered users may buy and sell on dbeta-way. Registration is free. Buyers pay dbeta-way in advance to create an order.
  • Orders are purchased through the Order button found on a seller’s add page. For fees and payments please read the purchasing section here.
  • Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through add Extras, or selling their add in multiples.
  • Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect sellers’ reputation and status. Users may not offer or accept payments using any method other than placing an order through dbeta-way.com.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service.

 

Sellers

  • Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
  • dbeta-way accredits sellers once an order is completed. See our "Orders" section below for a definition of a completed order.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the order is marked as complete.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance.
  • Sellers may withdraw their revenues using one of dbeta-way withdrawal options. The seller's rating is calculated based on the order reviews posted by buyers.
  • High ratings allow sellers to obtain advanced seller levels (see Levels below).

 

Adds

Sellers are allowed to post a select amount of active adds based on their Level status.

  • 7 adds for sellers without a Level status.
  • 15 adds for Level 1 sellers.
  • 20 adds for Level 2 sellers.
  • 30 adds for Top Rated sellers.

Adds created on dbeta-way are User Generated Content.

 

Adds may be removed by dbeta-way for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:

  • Illegal or Fraudulent services, Copyright Infringement, Trademark Infringement
  • Copyright Infringement, Trademark Infringement reported through our Intellectual Property Claims Policy found here
  • Adult oriented services, Pornographic, Inappropriate/Obscene Intentional copies of adds
  • Spam, Nonsense, or Violent adds
  • adds misleading to buyers, including violations of third party terms of service Reselling of regulated goods
  • Adds that are removed for violations mentioned above, may result in the removal of the seller’s account.
  • Adds that are removed for violations are not eligible to be restored or edited.
  • Adds may be removed from our Search feature due to poor performance and/or user misconduct.
  • URLs in your Adds text that redirect to third party websites are subject to approval and may be considered inappropriate to use on Adds.
  • Adds are required to have an appropriate Adds image related to the service offered. An option to upload two additional Adds images are available to all sellers.
  • Adds may contain an approved Adds Video uploaded through the Adds management tools available on dbeta-way.
  • Statements on the Add Page that undermine or circumvent these Terms of Service is prohibited.

 

Levels

dbeta-way is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, dbeta-way may reward them with new statuses, special opportunities, benefits, and tools that come with it.

  • dbeta-way sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
  • Advancement in Levels are updated periodically by an automated system.
  • The current Levels a seller can achieve are, Level 1, 2, and Top Rated.
  • Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level.
  • Advanced levels provide their owners with additional benefits, including offering adds for higher prices through add Extras, or selling their add in multiples.

 

Top Rated Sellers

Top Rated Sellers are chosen manually by dbeta-way editors based on seniority, volume of sales, extremely high rating, exceptional customer care and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.

 

Withdrawing Revenues

  • To withdraw your revenue, you must have an account with at least one of dbeta-way's withdrawal providers.
  • Your dbeta-way profile can be associated with only one account from each dbeta-way withdrawal providers. A withdrawal provider account can be associated with only one dbeta-way profile.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the order is marked as complete.
  • To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
  • Withdrawals can only be made in the amount available to you.
  • Withdrawal fees vary depending on the withdrawal provider / method.
  • Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.

 

Buyers

  • You may not offer sellers to pay, or make payment using any method other than through the dbeta-way site.
  • dbeta-way retains the right to use all published delivered works for dbeta-way marketing and promotional purposes.
  • Buyers may request a specific service from the Request a add feature found from the Shopping dashboard. Services requested on dbeta-way must be an allowed service on dbeta-way. Please click here for guidelines on approved services.

 

Purchasing

  • Buyers pay dbeta-way to create an order from a seller’s add page, through the Order Now button.
  • adds may be purchased using a PayPal.
  • Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. The current fees assessed to the total purchase amount can be found here. When purchasing from your seller's balance (i.e. out of your earned revenues) or buyer's shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.
  • If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.
  • You may not offer sellers to pay, or make payment using any method other than through the dbeta-way site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.

 

Orders

  • Once payment is confirmed, your order will be created and given a unique order number.
  • Orders purchased with a combination of add Extras and add Multiples are multiple unique orders with additional services added to each order.
  • Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their add.
  • Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.
  • An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.
  • We encourage our buyers and sellers to try and settle conflicts amongst themselves, including by using the Resolution Center tab in the order page. If for any reason this fails, users can contact dbeta-way customer support department for assistance here.

 

Handling Orders

  • When a buyer orders a add, the seller is notified by email as well as notifications on the site while logged into the account.
  • Sellers are required to meet the delivery time they specified when creating their adds. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller's rating.
  • Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.
  • Users are responsible for scanning all transferred files for viruses and malware. dbeta-way will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • A Seller may cancel an order without the buyer's consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller's rating.
  • Buyers may use the "Request Modifications" feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller's description on their add page or the requirements sent to the seller at the beginning of the order process.

 

Reviews

  • Feedback reviews provided by buyers while completing an order are an essential part of dbeta-way rating system. Reviews demonstrate the buyer's overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.
  • Leaving a buyer's feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.
  • To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the dbeta-way platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the dbeta-way platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
  • Feedback comments given by buyers are publicly displayed on a seller’s add page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.
  • Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for adds with shipping). If no response is provided within the response period, the order will be considered completed.
  • Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.

 

Disputes and Cancellations

  • We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact dbeta-way Customer Support department for assistance here.
  • Order cancellations (when eligible) can be performed by Customer Support only up to a period of 13 days from order completion date. We will not cancel orders after that time.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event of a dispute, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter by working it out with the seller or if not possible contact customer support for a resolution.
  • Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the dbeta-way delivery system.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the add page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
  • dbeta-way reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

 

Refunds

  • dbeta-way does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on dbeta-way. Funds returned to your balance from cancelled orders will not include processing fees paid.
  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will be refunded along with your deposit.

 

General Terms

dbeta-way reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.

  • dbeta-way reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.
  • Violation of dbeta-way Terms of Service may get your account disabled permanently.
  • Users with disabled accounts will not be able to sell or buy on dbeta-way.
  • Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
  • Users have the option to enable account Security features to protect their account from any unauthorized usage.
  • Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
  • Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 45 days, from the day of the last cleared payment received in their account and subject to dbeta-way approval.
  • Disputes should be handled using dbeta-way dispute resolution tools ('Resolution Center' on the order page) or by contacting dbeta-way Customer Support.
  • dbeta-way may make changes to its Terms of Service from time to time. When these changes are made, dbeta-way will make a new copy of the terms of service available on this page.
  • You understand and agree that if you use dbeta-way after the date on which the Terms of Service have changed, dbeta-way will treat your use as acceptance of the updated Terms of Service.

 

User Generated Content

User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to dbeta-way by our users (Buyers and Sellers) is User Generated Content. dbeta-way does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

 

Furthermore, dbeta-way is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the adds, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate adds service offers.

 

By offering a service, the seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service is offered on dbeta-way. Sellers advertising their add online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the add and may lead to the suspension of seller's account.

 

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see our Intellectual Property Claims Policy which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

 

Commercial Use License

By purchasing a “Commercial Use License” with your order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. All intellectual property rights of the purchased delivery are hereby assigned to you. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to dbeta-way Terms of Service. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor dbeta-way will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.

 

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER DBETA-WAY NOR ANY PERSON ASSOCIATED WITH DBETA-WAY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

 

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.